Review Consultation
Service
Our Review Consultation provides an opportunity to refine your plan, assess what's working, and make adjustments as needed. We focus on providing strategies and tools to support you to reach your health and wellness goals.
Cancellation and Booking Policies
CANCELLATION POLICY This policy is strictly enforced and covers all consultation services. ​1.1. You may cancel or reschedule your appointment without charge at anytime 24 hours before your appointment. 1.2. Cancellations or reschedules within 24 hours* of your appointment will be charged 50% of the scheduled service fee. 1.3. If you do not call to cancel your appointment or do not show up for your scheduled appointment, you will be charged the full fee for the scheduled service. 1.4. Cancellation fees are due within 14 days. Payments made after the due date will incur a $40 administration fee and are automatically sent for debt collection. 1.5. Cancellations fees may be waived for medical emergencies with presentation of a doctors’ certificate. COVID-19 positive tests are not eligible to waive fees. 1.6. Neither the nutritionists nor the customer service staff are authorised to waive cancellation fees. 1.7. Cut off times for arriving for your appointment are 20 minutes for a 60 minute consultation and 10 minutes for a 30 minute consultation. If you arrive prior to these cut off times your consultation may go ahead for the full fee, but your consultation time will be reduced. If you arrive after these cut off times, your consultation will NOT proceed and you must pay for the consultation in full as per the policy above. *For appointments on a Monday (or Tuesday after a public holiday), notice must be given by COB the Friday prior as the office is not manned over the weekend. BOOKING & PAYMENTS To make a booking we require both an email address and a mobile phone number. This is to communicate important information about your appointment and to send automated reminders. We protect your privacy and will only contact you in regards to your appointment and to let you know about any updates to our products and services. You will be denied an appointment if you’re not able to provide these pieces of information. For video/telehealth consultations, we require payment over the phone on the morning of the day of your appointment; our customer service team will contact you via phone to take payment. **PLEASE NOTE: By booking a consultation, you agree to our Terms & Conditions and Privacy Policy. For more information on our Terms & Conditions and Privacy Policy click on links below**
Contact Details
Canberra ACT, Australia